Return and Refund policy
We always do our best to create and fulfill each order the best way possible! However if in any reason you prefer to return your order, we gladly accept returns and exchanges.
To return an item you must:
- Contact us within: 14 days of delivery
- Ship items back within: 30 days of delivery
Some items are non returnable, because of the nature of the items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
Conditions of return:
- The item must be send in its original condition, without missing or cut parts or damages.
- You can use the same box it arrived or any other box that will secure its way back.
- Buyers are responsible for return shipping costs.
Once we receive the package back, we will refund you the item cost. Any shipping payments are not refundable as they are used by postal services.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In case you want to return an item, please contact us first so we can give you a return address. Please note, we ship everything from our studio in Sofia, Bulgaria and all returns should be sent to Sofia, Bulgaria.